Information we collect
When you submit a form on this site, we collect the information you provide: name, phone number, email address, and any details you include about the service you need. If you give us a service address, we store it for dispatching and follow-up.
We collect standard web traffic data automatically. This includes browser type, device type, pages visited, and approximate location based on IP address. We do not link this to identifiable people unless you also submit a form.
How we use information
We use the information you provide to schedule and complete service appointments, follow up after a visit, send service reminders, respond to questions, and improve how we serve customers. We may contact you by phone, text message, or email about your service.
We may send marketing communications (seasonal offers, maintenance reminders, ProPlan updates) to customers who have opted in or who have an active service relationship. You can opt out at any time by replying STOP to a text, clicking unsubscribe in an email, or calling (407) 225-8903.
Third-party sharing
We share information only with vendors that help us run the business. Web hosting (Vercel), customer relationship management, scheduling software, and payment processing each receive only the data they need to do their job.
We do not sell customer information to data brokers or marketing lists. We do not share your information with other HVAC companies.
Cookies and analytics
This site uses essential cookies to keep the site working correctly. We may use optional analytics cookies to understand how visitors use the site. Where required by law, we ask for your consent before setting analytics cookies.
Your rights
You can ask us what information we have about you, ask us to correct anything that is wrong, or ask us to delete your information. Use the contact form or call (407) 225-8903. We respond within 30 days.
Florida and federal law give you specific rights about how your information is used. We honor those rights regardless of where you live.
Children
Our services are for adult homeowners. We do not knowingly collect information from children under 13.
Changes to this policy
When this policy changes in a way that affects you, we will update the date at the top of this page and notify customers with active service relationships.
Contact us
Privacy questions or requests: call (407) 225-8903, use the contact form, or write to HVAC Experts Orlando at 3773 Silver Star Rd, Orlando, FL 32808.